Shipping

Production lead time

In-stock items will ship within 1-3 business days after purchase. Made-to-order and out of stock items will ship within 4-6 weeks, unless otherwise specified.  A tracking number will be provided to you via email when the order has been sent.  Should you require a made-to-order or out of stock item to be expedited, please contact orders@materialgoodny.com and we will prioritize your order to the fullest extent we are able.

Bespoke bridal and other fine jewelry pieces generally does not exceed ten business days (two weeks) but if your piece is quite labor intensive or it seems as though your piece will need a little extra time, the specialist you work with will be sure to make you aware.

Material Good is not liable for any delays incurred by our 3rd party shipping providers. Expected dates of delivery are based on estimated shipping provider delivery timelines.

Domestic Shipping

To ensure the best experience possible for our United States domestic clients, all domestic shipping fees are complimentary.

All shipments are sent via insured priority overnight delivery.  Adult signature is required upon delivery.  Our insurance coverage on the piece ceases once the package has been signed for.  Material Good is not liable for lost shipments once tracking has dictated the package has been delivered.

If we are shipping domestically to a hotel, transit insurance coverage ceases once the package has been delivered and signed for by the hotel’s reception.  Material Good is not liable for any lost or misplaced packages once the hotel accepts and signs.   

Material Good is not responsible for the delayed delivery of packages due to the client not being available to sign for the package upon arrival, or due to any technical issues within the shipping carrier, or due to any weather circumstances.  

We are unable to ship to PO boxes.

International Shipping

All international shipments incur a flat $200 shipping fee that will be added to your total balance at checkout.

Prices are shown in US Dollars, and we will charge your account in US Dollars.  The bank that will send your wire transfer to us will determine the exchange rate.

We will ship any products ordered to the address provided to us at the time of order. All applicable import duties, VAT, taxes, tariffs, handling fees, customs charges, brokerage fees, and the like, which may be due at the time of delivery, are the sole responsibility of the receiving party.  We do not collect this beforehand, and cannot provide you with an estimate of the cost as this varies from port to port around the world.  Packing slips for international shipments cannot be marked as “Gift”, or submitted for shipping with altered prices.  The responsibility is yours to check all fees with your country’s customs office.

International orders may require additional processing time prior to shipping out as we may need to consolidate items to one location for shipment depending on the destination.  International orders may require additional transit time.

If for any reason an international shipment is seized by customs officials, Material Good will not issue a refund for the order unless all products are returned to us in their original condition.  Most orders transit through customs without any issue, and most orders that are stopped in customs are automatically shipped back to us.  You may be responsible for any return shipping charges in accordance with your local regulations.

Easily damaged items cannot be shipped internationally.

Some of our partner brands may not be shipped to certain international destinations due to manufacturer restrictions.  

If you are visiting the United States, we can ship any items such as these to your hotel.  If we are shipping domestically to a hotel, transit insurance coverage on the package ceases once the package has been delivered and signed for by the hotel’s reception.  Material Good is not liable for any lost or misplaced packages once the hotel accepts and signs. 

We rarely have issues with international shipments, but should a problematic situation arise with your order we will work hard to find a resolution as quickly as possible and will reach out to you with updates every step of the way.

By ordering from our website, you are stating that you agree to this policy.

Order Lookup

We always ship Next Day insured and require a signature upon arrival for all domestic orders.

Material Good is not liable for any delays incurred by our 3rd party shipping providers. Expected dates of delivery are based on estimated shipping provider delivery timelines.