Web Order Cancellations
Material Good will extend a grace period of up to 48 hours after a web order has been placed, during which time a web order cancellation can be made. After the 48 hours following the placement of a web order, the order will no longer be valid for cancellation and will be processed as ordered.
ALL BESPOKE PIECES ARE FINAL SALE, NON-RETURNABLE.
Our return policy
In order for Material Good to consider your return or exchange eligible, the item purchased must be in completely unused and unworn condition, in its original packaging. Material Good reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Material Good.
Online Domestic Orders - Restocking Fee
All in-stock domestic online returns and exchanges for fine jewelry and pre-owned timepieces are subject to a restocking fee of $165. This will be applied to the original form of payment used to make the purchase.
Online Return Process - Domestic Orders
Domestic clients must contact Material Good via firstname.lastname@example.org within the allotted time period or the return will not be accepted. A representative will get back to you within 24 hours during business hours, Monday-Friday. Material Good provides a prepaid return label to ship back returns, in order to ensure insurance and protection on the return package; however, the client is responsible for remitting our restocking fee. Please see above for restocking fee details. Please see below for domestic return eligibility and time periods.
International Orders Returns
Fine Jewelry Returns Eligibility
In-Stock fine jewelry: Products purchased which are in-stock are eligible for a return for a full refund within 7 business days from the date the product was delivered to you.
Made-To-Order ring finger sizes: Our in-stock ring finger sizes range between 6.00-7.50. Any finger sizes outside of that range are considered made-to-order, and are FINAL SALE, NON-RETURNABLE.
Made-To-Order bracelet lengths: Our in-stock bracelet length size is 6.75 inches. All other lengths are considered made-to-order, and are FINAL SALE, NON-RETURNABLE.
Made-To-Order necklace lengths: Our in-stock necklace lengths are 15.5-16 inches. All other lengths are considered made-to-order, and are FINAL SALE, NON-RETURNABLE.
Bridal Jewelry Returns Eligibility
Ready to buy engagement rings: All engagement rings purchased from our ready to buy collection are FINAL SALE, NON-RETURNABLE.
Custom engagement rings + wedding bands: All custom engagement rings and wedding bands are FINAL SALE, NON-RETURNABLE.
Timepieces Returns Eligibility
All new Audemars Piguet timepieces are FINAL SALE, NON-RETURNABLE.
Pre-Owned Timepieces Returns Eligibility
In-Stock Pre-owned Timepieces: Timepieces purchased from our in-stock collection are eligible for a return with full refund within 7 business days from the date the product was delivered.
Special Order Timepieces: All special order timepieces are FINAL SALE, NON-RETURNABLE.