FREQUENTLY ASKED QUESTIONS
Domestic Orders: We accept Visa, American Express, Master Card, Discover and bank wire transfers. Our bank wire information will be included on your invoice for your convenience. Please note that your billing address and shipping address must match for us to proceed with processing your order.
International Orders: A bank wire transfer is the required form of payment. Once your order is placed you will receive an email with the appropriate wire instructions to complete and confirm your order. You will have 48 hours from the date of web order to complete payment. Our prices are shown in US Dollars and we will charge your account in US Dollars. The bank you use to send your wire transfer will determine the exchange rate.
Discount codes are to be applied at checkout, valid for one-time use applied to one order. Certain discount codes may only be valid for a specific noted amount of time, and will expire thereafter. We cannot retroactively apply a discount code towards a prior purchase that was placed before the discount code was issued or became valid for use. If you placed an order while in possession of a valid discount code but erroneously neglected to enter the code at time of order, please contact us at firstname.lastname@example.org the same day the order was placed to see about applying the discount code to that order. If you do not contact us the same day the order was placed, we cannot guarantee being able to apply the discount code. Discount codes cannot be combined, and discount codes cannot be used towards the purchase of gift cards or timepieces.
Production lead time for Fine Jewelry
In-stock items will ship within 1-3 business days after purchase. Made-to-order and out of stock items will ship within 4-6 weeks, unless otherwise specified. A tracking number will be provided to you via email when the order has been sent. Should you require a made-to-order or out of stock item to be expedited, please contact email@example.com and we will prioritize your order to the fullest extent we are able.
Production Lead time for custom jewelry
Bespoke and made-to-order pieces can take anywhere from 4-8 weeks after finalizing the agreed upon design.
Web Order Cancellations
Material Good will extend a grace period of up to 48 hours after a web order has been placed, during which time a web order cancellation can be made. After the 48 hours following the placement of a web order, the order will no longer be valid for cancellation and will be processed as ordered. ALL BESPOKE PIECES ARE FINAL SALE, NON-RETURNABLE..
Creating fine, handmade jewelry to the Material Good standard means using precious metals, the finest diamonds, and one of a kind gemstones, and our brand partners hold a similar level of standard. As such our fine jewelry should be cared for thoughtfully, which includes:
Remove your fine jewelry pieces before showering, applying lotions, fragrances, self tanner, hair dye, or any other cosmetic products that may contain oils and/or chemicals.
Remove your fine jewelry before working with chemicals or harsh solutions such as cleaning and laundry products.
Remove your fine jewelry before engaging in strenuous activities including but not limited to exercising, lifting heavy objects or bags, supporting your body during yoga, or any other activity that includes heavy handwork.
Remove your fine jewelry before swimming, whether it be in a saltwater ocean, freshwater lake, or chlorinated pool.
Remove your fine jewelry before bed, to avoid pieces tangling together or slipping off while you sleep. When storing your fine jewelry, separate the pieces so they do not rub against one another to prevent scratching on the metal or soft gemstones such as pearls. Necklaces should be clasped when stored to help prevent chain tangling.
How To clean your fine jewelry at home
Soak your jewelry in a mixture of plain dish soap (avoid anything with moisturizing elements) and warm water, or in an at-home jewelry cleaner after checking the label to make sure it is appropriate for use on your pieces. Upon removing, gently scrub the stones and under the settings with a soft bristled toothbrush. Rinse in clean water and dry. Soft gemstones such as pearls, opals, and emeralds should be given extra care, as they can be marred easily. Please read all instructions on your at-home jewelry cleaner to assess, and do not clean these types of stones with warm water and dish soap. If there are any doubts, keep in mind that we will always gladly professionally clean any pieces previously purchased from Material Good only.
Your Audemars Piguet Warranty
Your New Audemars Piguet timepiece comes with a 2-year International Sales Warranty provided by Audemars Piguet. The terms and conditions of this warranty are delineated within the Audemars Piguet documentation included with your new timepiece. As per Audemars Piguet, the option to extend this 2-year warranty into a 5-year International Sales Warranty is available for watches purchased within the last two years through their network of authorized dealers, of which Material Good is proud to be a part of. In order to do so, you must complete a form through the Audemars Piguet website within two years of the purchase date. You can access this form via the following link
Material Go Warranty on Pre-Owned Timepieces
Material Good thoroughly checks the mechanics and movements of all pre-owned timepieces before offering them for consideration. We also offer a 1-year warranty on pre-owned timepieces purchased through Material Good. This warranty covers certain mechanical issues that may become known only after the client wears it for an extended period of time. Each watch is covered on a case-by-case basis, at the sole discretion of Material Good.
Custom final sale
Our Adjustment Policy
Ring sizing: Material Good offers one free ring sizing per ring purchased from us. A ring requiring sizing more than once will incur a sizing fee of $50-$100 depending on the piece to cover our labor costs. Certain rings will not be eligible for sizing due to the nature of their construction. If this is the case, you will be made aware of this prior to completing your purchase.
Bracelet length adjustment: Material Good offers one free bracelet length adjustment per bracelet purchased from us. A bracelet requiring adjustment more than once will incur a sizing fee of $50-$100 depending on the piece to cover our labor costs. Certain bracelets will not be eligible for length adjustment due to the nature of their construction. If this is the case, you will be made aware of this prior to completing your purchase.
Necklace length adjustment: Material Good offers one free necklace length adjustment per necklace purchased from us. A necklace requiring sizing more than once will incur a sizing fee of $50-$150 to cover our labor costs. If a necklace with surrounding diamonds or gemstones needs to be made longer, our team will give you a quote for the additional carat weight needed for the requested length. Certain necklaces will not be eligible for adjustment due to the nature of their construction. If this is the case, you will be made aware of this prior to completing your purchase.
Our Repairs Policy
Replacement of pavé: Material Good offers a one (1) year (from date of purchase of your piece) of complimentary replacement of pave diamonds which might have come loose through wear. Pavé work is quite fine and delicate. The prongs required to hold in such small stones need to be tiny, and through wear these prongs can become worn down causing the stones to pop out. After one (1) year of wear, we charge a flat fee of $100 to replace any missing stones but include complimentary cleaning and polishing of your piece while we have it for repair.
Replacement of larger stones in fine jewelry pieces of designer brands and Material Good designs: fee is dictated at the sole discretion of Material Good upon examining the piece.
Refurbishing of fine jewelry pieces: Material Good offers complimentary deep cleaning, polishing, and tightening of loose stone on all Material Good designs sold by us. Designer jewelry pieces may incur a refurbishing fee based on the designers’ discretion. Please inquire regarding this.
MG Atelier - Custom Production For Bespoke Bridal and Other Fine Jewelry Pieces
The Material Good Standard
At Material Good, we hold ourselves to the highest standard when creating each piece of fine jewelry, from engagement rings and wedding bands to custom birthday gifts, anniversary gifts, and other one-of-a-kind pieces to mark life’s important moments. As such, we place great importance on establishing close relationships with our clients, working in the most bespoke way to determine specific wants and needs on a project-by-project basis. In doing so, we are able to establish concrete expectations and zero in on the exact diamonds, gemstones, and designs, that will be within a comfortable budget range and result in the perfect piece.
We begin by obtaining the maximum budget for the project, as this is crucial for us to be able to discern what is realistic and achievable, and better manage expectations. We also begin by obtaining a timeframe for creating the piece, as this will give us a good idea of how to pace the process from start to finish and make sure we stay on track. After obtaining all other pertinent information, we will require a non-refundable deposit in order to begin devoting our full attention to the project, and physically pulling diamonds or gemstones, or otherwise working full time on your project.
A non-refundable deposit is required in order for us to begin working on your bespoke piece, which will be put in the form of a Material Good gift card. The deposit amount will be determined by your specialist and agreed upon with you before further steps are taken.
What happens if you want to move forward after viewing the options we presented to you?
The deposit amount will be applied toward your total balance.
What happens if you do not want to move forward after viewing the options we presented to you?
Should you ultimately decide not to move forward for any reason, the deposited amount reflected on your Material Good gift card can be used in-store or online at www.materialgood.com towards any fine jewelry purchase. For more information regarding gift cards, and applicable purchases using gift cards, please see our Gift Card section on our FAQ page.
Once your initial deposit has been received, we will begin gathering the appropriate diamonds or gemstones, and/or preparing any other pertinent materials for you to view and discuss.
If you are local to New York City, we will schedule an in-person appointment so that one of our specialists can meet with you face-to-face, and provide you with an in-depth education as to what you will be viewing or discussing. An education on diamonds, gemstones, and the construction of our pieces is truly important for us to convey to you. We need to know that you understand what you are looking at so you can therefore make well informed decisions.
If you are not local to New York City, one of our specialists will contact you via your preferred method of contact to arrange a phone or video appointment to discuss, or can continue our process over email if that is your preference.
After meeting or chatting with your specialist and looking at all options presented to you, you will then work together to determine how to proceed. This might mean anything from adjusting your search parameters to see something a bit different, or choosing the stone you love then and there, and giving the go ahead to create your piece!
Creating Your Piece
We require a 50% deposit once you have chosen the perfect diamond or gemstone, and/or agreed on a design, in order to move forward with production. This will allow us to remove the stone from the market and reserve it especially for you. Once the deposit has been received, our jewelers will begin work on your handcrafted piece.
Production Lead Time
Generally production time does not exceed ten business days (two weeks), but if your piece is quite labor intensive or it seems as though your piece will need a little extra time, the specialist you’re working with will make you aware.
Your Completed Piece
Once complete, the specialist you have been working with will check your piece to make sure it is absolutely perfect and lives up to the Material Good standard. The specialist will then contact you to make you aware. Once we receive the balance due on your account, we will be ready to ship your piece to you. YOUR PIECE MUST BE PAID FOR IN FULL BEFORE IT LEAVES OUR HANDS. Prior to shipping you will receive an insurance appraisal for your piece via email, and any gemstone certification or other applicable paperwork will be included in the package with your piece. You will receive a tracking number for your shipment once the package is ready to go. The package will require an adult signature in order to be delivered. For more information regarding our shipping process, and other shipping related inquiries, please see our Shipping + Logistics page.